Troubleshooting

The present page documents whom to contact if you experience problems of any type with THDL pages. THDL@virginia.edu can be used for contacting us for any reason, but there are also other addresses that allow you to contact more directly the relevant THDL staff

A program doesn't work or page won't come up?

If a given THDL page won't come up for you or work properly, there are four general possibilities:

• Your computer is not properly prepped with free fonts and plug-ins: The solution is to visit http://orion.lib.virginia.edu/thdl/tools/viewing.html and prep your computer.
• THDL temporary server or program problems: Contact us and we will promptly restart it (see below for addresses).
• Page or program error on THDL's side: Contact us and we will fix the page in question (see below for addresses).
• Firewall and access blocks on your side, especially if you are accessing the internet through a controlled corporate site: Use another internet connection or talk to your company Web administrator. However, also report to us the problem and we will assess if there is anything we can do from our side.

Servers crashed?

The best of projects will at times experience server crashes. If you have a reliable Internet connection and parts of our site are unavailable, this most likely means a server or program has crashed. In such a case, we rely on users to notify us so we can promptly act. You can always write thdl@virginia.edu, but more direct email routes are listed below. In writing, please send the URL you are trying to link from and a description of exactly what is going wrong.

• Translation Tool: write Steve Weinberger (snw8f@virginia.edu) and cc thdl@virginia.edu
• Dictionary: write Steve Weinberger (snw8f@virginia.edu) and cc thdl@virginia.edu.
• Roster: write Steve Weinberger (snw8f@virginia.edu) and cc thdl@virginia.edu.
• Audio-Video database: write Eric Woelfel (epw6y@virginia.edu) and cc thdl@virginia.edu.
• Discussion forum or mailing lists: write Steve Weinberger (snw8f@virginia.edu) and cc thdl@virginia.edu.
• Image collection or Special Collections: write David Newman (dln4n@virginia.edu) and cc thdl@virginia.edu.
• Tibetan literary catalogs and essays in general: write Than Garson (ndg8f@virginia.edu) and cc thdl@virginia.edu.
• Quilldriver launch: write Than Garson (ndg8f@virginia.edu) and cc thdl@virginia.edu.
• Jskad launch: write David Chandler (dchandler@users.sourceforge.net) and cc thdl@virginia.edu.
• Other? Depending on which domain of THDL it is in, contact thdlcollections@virginia.edu, thdleducation@virginia.edu, thdlreference@virginia.edu, thdlcommunity@virginia.edu, or thdltools@virginia.edu; cc thdl@virginia.edu in all cases

Typos, errors, or formatting problems?

If you see typos, errors, or just formatting problems on any THDL resource, please contact us and we will fix them. You can write thdl@virginia.edu on any such issue, or you can direct it more specifically to one of the following addresses, depending on which domain of THDL it belongs to:

• thdlcollections@virginia.edu
• thdlreference@virginia.edu
• thdlcommunity@virginia.edu
• thdleducation@virginia.edu
• thdltools@virginia.edu

In addition, many individual projects have their own distinct contact addresses that can be used. When in doubt, however, or if you don't get a prompt response, always use thdl@virginia.edu.